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"The vote is in -- both sessions were complete successes!!! Everyone left with something. But most important -- we started to become a 'department'."
Greg Gifford, Director Public Services
Kittitas County
". . . We sure enjoyed your seminar! . . . I had contact with five of the attendees this morning who all had good things to say about their experience at the training. Thank you again."
Kay Steele, Program Coordinator
Kenai Peninsula Borough Emergency Planning
"I enjoyed your presentation at the Utah Association of Counties Conference . . .it helped me plan a strategy for improving customer service to my staff and constituents."
Brad W. Slater, Sheriff, Weber County, Utah
" . . . at a glance, the participants responses were very favorable. The material presented was helpful and the participants enjoy your presentation style. It was a pleasure working with you."
Erin D. Neff, Training Manager, Kitsap County
"I want to thank you for your training efforts with our teams . . . You have a unique perspective on the personnel function and trends in this field."
Janet Rantz, Management Analyst, Jackson County
"Thank you for leading the staff in the Customer Service training . . . The comments on the seminar evaluations indicated that staff was very pleased with the training and that they appreciated the ideas you presented..."
Barbara Gelman, Assessor - Treasurer
Pierce County
"Thank you so much for the two terrific sessions at last weeks conference. They were meaningful for so many people; feedback has been most positive. Good luck in your busy future. You are a dynamic facilitator, and I'm glad to have been a part of last weeks presentations!"
Nancy Davidson, Treasurer, Yakima County
"Thank you for presenting us with an educational and entertaining seminar . . . I received very positive feedback from those who attended and comments on what a pleasure you were to have as a speaker."
Barbara Leander, Administrative Services Manager
Skagit County Sheriff
"...The projects success will be a direct reflection of the dedication and total commitment you have demonstrated. It certainly has been a pleasure working with you."
Dennis Scott, PE, Director, Spokane Public Works
"Thank you very much for facilitating our retreat. You possess the unique ability to get a diverse group of people working towards a common purpose . . ."
Jim Gorman, Administrator
Snohomish County Human Services
"Thank you for facilitating our retreat. I believe everyone came away with a deeper understanding of what challenges still exist within our organization. We will use the list we created as an agenda for action . . . The retreat is already starting to pay dividends within the organization."
James R. Sweetser, Prosecuting Attorney
Spokane County
"...I continue to find many ways to apply what I learned from you. Thanks."
Kathy Lehtola, Assistant Director
Washington County Transportation
"I wanted to extend our heartfelt appreciation for your presentation . . . It is always a pleasure working with you and this was no exception. Your keynote address was exactly what we had hoped for."
Nancy Tam Davis, Training Manager
Pierce County
"It was a real pleasure to participate in your workshop . . . Your energy, material and presentation motivated me to call you for additional information. I appreciate your willingness to meet with me to discuss ideas for career development. Thank you for making this investment in my future."
Denise Hollis, Employment Specialist
Pierce County Community Services
". . . Your willingness to coordinate our employee's participation into your training clearly demonstrated your professional dedication to your profession . . . The time and effort you expended on behalf of the Seattle Police Department is greatly appreciated and will not be forgotten."
Janice Corbin, Director of Personnel
City of Seattle Police |
"We've heard from several of the attendees, incuding the mayor. They all had nothing but positive things to say about your training. Thank you."
Ken Irons, Human Resource Director
City of Redmond
"Thank you for seeing the need for such a class and presenting it, and thank you for your time sharing and your generosity. I enjoyed our time together."
Roberta Hanson, Program Attendee
City of Everett Transportation Services
"I want to thank you for an excellent retreat. I thought the content and intensity were just about perfect . . . I have had several Council members call and express their appreciation for this investment in our future. Thank you again for the way you directed this effort."
Bill McDonald, City Manager, City of Snohomish
"Thank you so much for the training you provided for us yesterday. The feedback has been very positive."
Angie Clark, Personnel Director, Grant County
"From everything I have heard and the evaluations I have seen, you did a great job . . . Everyone walked away with tools that will help them in the future."
Ada Beane, Training Officer, City of Mount Vernon
" . . . I have personally received many positive comments from employees or their supervisors, either verbally or via electronic mail. Thank you again for conducting this training for us."
Philip Hofmann, Personnel Services Director
City of Longview
"I just wanted to relay my thanks for the presentation you made to our management team today. Your style and quality of materials made the topic understandable and interesting. You have the gift of being a natural teacher, or at least making it look easy and natural."
Larry Ankrum, Commander
City of Mountlake Terrace Police
"Super job. . .You really connected well with the audience. The quality and quantity of material presented was ideal. . .I think you will find that in the evaluation summary. You have the highest rating of any speaker to date."
Ken Irons, Training Director, City of Auburn
"Thank you for all your strong support and words."
James Colleridge, Councilor
City of White Rock, Canada
"I found our meeting most helpful. The materials really clarified some things for me . . . Thanks for sending the information and keeping me in the 'know'."
Barbara Fahey, Mayor, City of Edmonds
" . . . I am very impressed with the fact that you 'walk the talk' when it comes to customer service. It was definitely appreciated."
Bryan McNaghten, Manager, City of Kirkland
"Thanks for all the personal attention and for the obvious tremendous effort you have put in your program. Your binder is on my desk and I will be using it as a reference as we proceed with quality management in our indirect approach for TQM."
W. D. (Bill) Eccleston, Personnel Director
Capital Regional District, Canada
"Our Staff and Council felt the guidance you provided will help us to reach realistic short and long term goals, allowing us to move forward with those goals as the focal point when addressing the future of our City."
Judy Schell, Clerk - Treasurer, City of Okanogan
"Martha, just a late note to say how much I appreciated the class. We soon will be celebrating our first accomplishment. I look forward to a continued relationship."
John Turner, Police Chief, City of Mountlake Terrace
"...Through Martha's team building program and group meetings we got beyond the blame and non-communication situation we were in and began identifying the real problems that we were facing. This gave everyone ownership in the outcome and has brought us together as a unit. Had Martha not worked her magic with this organization I believe many of us would have been exploring other career opportunities."
Wayne Wantland, Communications Manager
City of Yakima 911 Center
"We had good feedback from the class . . . assigned out three areas for review (from flow charts to correct) using the TQM principles . . ."
Tom Miller, Chief, City of Edmonds Police |
